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Outsourcing in the Philippines

Remember how we discussed some of the most common reasons why businesses use outsourcing services? This link will take you back to it:  https://easycom-japan-phils.com/blog_posting/why-companies-outsource/

When a firm has come up with a concept and is considering outsourcing, the next step is to figure out where to outsource. Many nations and businesses throughout the world provide outsourcing services to people and businesses and even in one’s local city, there is an outsourcing service provider that would happily offer their service to you.

The top 10 most outsourced nations in Asia, according to A.T. Kearney’s 2019 Global Services Location Index (GLSI), are India, China, Malaysia, Indonesia, Vietnam, the United States, Thailand, the United Kingdom, Brazil, and the Philippines. When it comes to outsourcing, the Philippines consistently ranks in the top 10, particularly in the field of business process outsourcing (BPO), and has been called South East Asia’s top BPO destination. In the Tholons 2020 ranking for “Digital Nations,” the Philippines is ranked 6th out of 50 countries, with key cities including Metro Manila, Cebu, Davao, and Bacolod in the top 20 “Super Cities” out of 100 listed cities globally.

Despite the Covid-19 pandemic, outsourcing remains one of the Philippines’ most economically important sectors, contributing significantly to the country’s economy and continuously creating jobs, with this trend likely to continue in the coming years.

Why have so many business organizations selected the Philippines above all the other countries that are known as top outsourcing destinations across the world? Let’s take a look at the 5 of the many key advantages of outsourcing in the Philippines:

 

1. INEXPENSIVE

The most obvious reason for outsourcing is to save money overall. Furthermore, outsourcing to the Philippines will undoubtedly save business money. The average annual income for a Customer Service Representative in the United States is $40,523 USD according to Salary.com (that is more than 2M in Philippine peso). In comparison to outsourcing to the Philippines, the average annual compensation for a Customer Service Representative is between PHP 250,000 and PHP 400,000, depending on the position, skill and expertise. That’s a lot of money saved in the business! Of course there is a big difference in the cost of living in the two countries described above, which is the biggest advantage of western companies outsourcing in Asia or specifically in the Philippines. 

 

2. ENGLISH COMMUNICATION PROFICIENCY

Fun fact! From kindergarten to college, master’s degrees, and doctorates, the English language has been imparted to the people of the country. Believe it or not, English is the language used in textbooks and in classrooms during the whole 15 to 20 years of education. Unless you’re in a Filipino language lesson. As a result, even before they graduate, the Philippines produces professionals who are fluent in English. Furthermore, Filipinos have a neutral accent, which is why foreign companies prefer the Philippines. In some cases, foreign clients may not realize they are conversing with a Filipino until they specifically ask for the nationality of the person they are talking to. Most of the time, the conversation will flow smoothly since both the speaker and listener understood each other quite well.

 

3. FLEXIBILITY OF EMPLOYEES

Multi-tasking? Different time-zone? Overtime? It’s not a problem! Filipino workers are well-known for their characteristics at work. Even those who work overseas were picked because of the popular notion that Filipino professionals are adaptable, hardworking, and easy to work with. Similarly, when workers are hired and they accept a specific role after finding out the job details, these workers will naturally adapt to the clients’ and companies’ expectations for a harmonious relationship and long-term employment. 

Employees will be devoted and work hard to assist in achieving the clients’ and company’s goals if the pay scale is appropriate for the role and workload. What was the point of bringing up the compensation? Let’s face it, everyone who is well compensated will work above and beyond in order to maintain their job, no matter how difficult it is! Filipino’s flexibility is already a guaranteed characteristic, but you may anticipate more than you bargained for.

 

4. WIDE SELECTION OF TALENTED INDIVIDUALS

Every year, the number of graduates in the Philippines surpasses the preceding year. A large number of candidates are knocking on the doors of local and multinational businesses looking for work. Even if they had no prior experience, these candidates would present an outstanding résumé and academic qualifications to get a competitive edge over other applicants, or just to make a positive impression on the firm they are applying to. Even though the role is rank and file, the Philippines are seen to have a high standard when it comes to choosing applicants. 

 

Yes, that was true to some extent, and this is based on personal experiences as well as close interactions. However, international companies outsourcing in the Philippines benefit from this since they can guarantee the quality of the selected candidate’s performance after a series of interviews and a thorough selection procedure by the outsourcing company/provider.

 

5. CULTURAL COMPATIBILITY

Look no further if you’re searching for an outsourcing destination with professionals that can quickly adapt to your country’s culture. For nearly 380 years, the Philippines were colonized by Spaniards, Japanese, and Americans. During their occupancy in the country, the people adopted habits, customs, and practices that have been ingrained in Filipino culture to this day. With the invention of the internet, the impact of Western and certain specific Asian countries has grown substantially. As a result, working in a different work environment isn’t such a huge step for Filipino workers. Finally, they get along well with a diverse group of people and are extremely hospitable. Essentially, the Philippines is capable of adapting to any circumstance, people, and/or environment at any moment.

 

Whether you need to outsource digital solutions, website development, IT support, or contact center solutions, the Philippines has a skilled workforce that can serve you. 

 

If you are looking to outsource for web and other IT solutions, Contact Us to learn more about our IT Solution Services, and Helpdesk Support. 

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